CRMNEXT - Key Account Manager - Consulting Sales

Company Profile :

CRMNEXT is a global cloud CRM solution provider credited with the world's largest installation ever. From Fortune 500 to start-ups, businesses across nine verticals have built profitable customer relationships via CRMNEXT. A pioneer of Digital CRM for some of the largest enterprises across Asia-Pacific, CRMNEXTs customers include global brands like Pfizer, HDFC Bank, ICICI Bank, Axis Bank, Tata AIA, Reliance, National Bank of Oman, Pavers England etc. It was recently lauded in the Gartner Magic Quadrant 2015 for Lead management, Sales Force Automation and Customer Engagement. For more information, visit us at www.crmnext.com

We are hiring for Key Account Manager with prior experience into CRM implementation/ CRM consulting.

Job Responsibilities:

- Candidate will be responsible for handling existing customers and new sales of the product in the large enterprise segment in the region.

- He will also be responsible for mining of the accounts to identify & materialize upselling & cross selling opportunities to achieve their targets.

- Effective Account Management and Customer Relationship - Establishing a cordial relationship with the clients so as to ensure maximum customer satisfaction.

- Competition Analysis by keeping abreast of Market Trends & achieving market share metrics

- Prepare regular reports of progress and forecasts to internal and external stakeholders

- Accurately forecast and execute Booking, Billing and Collection figures

Eligibility Criteria:

- 6-9 years experience

- Educational Qualification: B.E./B.Tech./MCA/M.E./M.Tech

- First division (60%) in Xth, XIIth/Diploma, B.E./B.Tech/M.Tech/(B.Sc.IT, B.Sc. comp with MCA mandatory)

Location : Mumbai

Skills Required :

- Strong customer engagement skills

- Business analysis, critical thinking, conflict management and problem-solving skills

- Excellent verbal and written communication for influencing and leading customer facing engagements

- Good negotiation and presentation skills. Candidate should be able to create business cases and articulate business value proposition to the customer.

- Ideal candidate should have experience of working as a consultant in CRM domain.

- Identify, develop and maintain relations with present clients.

- Experience in BFSI domain shall be preferred but not mandatory.

Manali Patil
Human Resources
9920997884