CRMNext - Business Analyst

- Meeting clients to understand their CRM and process requirements

- Work as a team member for system requirements definition process and system setup during implementation.

- Re-engineer business processes to ensure accurate CRM roll-out

- Responsible for the implementation of client systems

- Developing high-level implementation plans

- Creating and managing the project schedule, participating in performance standards discussions.

- Translating client requirements into system configuration and custom developments and prepares an achievable delivery schedule

- Providing them solutions using CRMnext

- Study of global best practices in CRM vertical

- Coordinating with departments to ensure delivery

DESIRED PROFILE:

- Excellent verbal and written communication, problem solving and analytical skill.

- Ability to deliver on timeliness

- Excellent customer-facing skills

- Appreciation of Business Issues

- Strong Technical background.

- Experience in BFSI and CRM domain is preferred.

- Exposure to Microsoft .NET framework and databases is a plus.