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24/09 HR
Head Search Solutions at Winning Edge India

Views:622 Applications:20 Rec. Actions:Recruiter Actions:1

CRM Manager - Internet/Online (7-10 yrs)

Delhi/NCR Job Code: 260634

Roles & Responsibilities:-

- Planning and delivering CRM strategies across the company encouraging customer retention and customer loyalty.

- Own the Activation, Usage & Retention process for the company's customers

- Establish & Manage Relationships / Engagement with the customers.

- He will be responsible for driving usage, cross selling products and annual renewals.

- Deciding on the CRM platform structure and architecture ensuring it works seamlessly across the organization and captures all required information at key points in the customer life cycle.

- Customer Journey Mapping analyzing touch points with the organization and maximizing commercial opportunities.

Responsible for following agreed governance model, escalation & communication plan

- Working closely with all departments to ensure the CRM works effectively for all aspects of the company.

- Overseeing direct communications with customers through the CRM.

- Monitor and maximize customer lifetime value strategies ensuring maximum profitability.

- Ensuring the database is segmented effectively for targeted marketing activities.

Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth

- Ensure that all audit related issues are brought to a close

- Identify and drive continuous improvements and initiatives in process

- Overseeing the migration of all direct communications to lower cost mediums such as SMS and email.

- Developing testing strategies for all aspects of the CRM to ensure the most effective approach for the company and its products.

- Coach & mentor Team lead so that they are able to manage their teams better

- To ensure that all internal customer queries are followed up on a timely basis

- Collaborate with product team to create customer friendly systems.

- To be the Key contact for all problems and queries with specific business assigned.

Desirable skills

- Action Oriented, Integrity and Trust, Perseverance

- Command Skills, Problem Solving, Drive for results, Standing along and Directing Others

- Managing & measuring work

- Ability to handle pressure

- Very good finance and accounting skills

- Problem solving, analytical and data entry mastery

- Excellent verbal and written communications skills

- Strong external and management reporting skills

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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