Job Description: Implementation Specialist
Location: Mumbai/Gurgaon
Coalition Greenwich is the leading global provider of data, analytics and insights to the - nancial services industry. We specialize in providing unique high value data and actionable recommendations to help our clients improve their business results.
Responsibilities :
The Implementation Team is responsible for coordinating relationships with client services and IT to ensure the ongoing success of product offering. In this role, you will work directly with sector business leaders, Client Associates, and BI Developers to set up optimal report deliverables, assist in process improvement and maintain data integrity. In doing so, you will gain a deep understanding of a variety of technologies and business processes to increase Coalition Greenwich's internal effectiveness. The ideal candidate has a thirst to explore applicability of new approaches and technologies and is comfortable taking initiative and demonstrating resourcefulness.
Principal Responsibilities:
- Ensure successful adoption of new technologies by internal business users
- Develop and maintain end-user technologies/apps that support client deliverable production
- Define, image and update how data will be presented in client deliverables. Propose effective client-ready formatting and labeling
- Become expert with the taxonomy structure. Maintain data integrity and validation of data.
- Support internal clients and provide clarity around new data additions
- Learn about products, processes and product delivery lifecycle
- Propose, manage and pilot process improvement projects in coordination with Ops and IT
- Troubleshoot problems or issues and provide support to the team
- Provide training and level 1 support to clients in their use of applications and in ingesting data service products
Required Experience:
- 2+ years of Hands-on experience in modelling, automating and implementing customer needs on reports from Business Intelligence apps such as QlikView/ NPrinting
- Capable of working autonomously, in a team, and with internal clients
- Ability to perform in-depth research to solve data related issues and questions
- Ability to multi-task and is organized, focused, diligent and can work under tight deadlines
Required Technical Skills
The successful candidate will have to demonstrate the following attributes:
- Solid understanding of Excel/ VBA macro programming
- Prior experience in report development using QlikView/ NPrinting or similar apps
- Basic understanding of SQL to edit and run queries on a need basis
- Ability to conduct training and review documentation on new technologies
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