Crimson Interactive - Collections Manager

- This role involves communicating with potential and existing clients over email to assist in their payments, sending timely invoices, identifying/matching payments, and building relationships with clients.

- Understand client requirements and solve payment related issues with the assistance of the client servicing team and Japanese colleagues.

- Pre-requisites/Key characteristics and skills required:-

The characteristics/skills that such a person will have to demonstrate are as follows:

- Technical skills

- Knowledge of MS Word and PowerPoint

- Advanced knowledge of MS Excel

- Good typing speed

- Excellent written English skills

Abilities

- Ability to work with numbers comfortably

- Ability to gain an understanding of external systems related to payments

- Ability to multi-task without losing focus

- Ability to prioritize tasks at hand based on the client's urgency levels

- Ability to identify and solve potential issues/problem areas that clients may have

- Ability to suggest service or process improvements

- Ability to work independently and responsibly with minimum supervision

- Ability to plan projects and execute them within a strict deadline

- Ability to meet the team as well as individual deadlines

- Ability to pre-empt certain concerning the situation and take corrective actions beforehand

- Ability to research client history well and be well-informed

- Ability to understand client perspective related to payments and meeting all requests; in turn contributing to an increase in client volume.

Soft skills

- Good communication skills

- Good attention to detail

- Good concentration and focus

- Good analytical skills

- Good planning and organizing skills

- Good time management and scheduling skills

- Good project management skills

Skills

- Experience of minimum 5-6 years in Account Receivable / Collection - Mandatory

- Team Management experience of 2 years minimum - Mandatory

- Microsoft Excel skills such as vlookup, sumif, index, and other formulae - Mandatory

- Go-Getter and can handle things independently - Mandatory

- Good Academic & very good with numbers/calculation (minimum 1st class) - Mandatory

Job characteristics (List of Duties or Tasks Performed)

- In Japan, their payment procedures and documents are important deciding factors while choosing a service. We follow unique payment procedures and documents to ensure our clients find it easy to use our service.

As an Assistant Manager, you need to have:

Communication

- Responsible for managing email communication regarding payments - externally with clients and internally within the organization. Responsible for maintaining open communication channels with team members and internal stakeholders.

Payment collection

- Experience in collection-related activities. Record and manage the collection of payments through bank and credit cards. Also follow-up for payments by sending reminders. Clear suspense accounts. Regularly update the debtor's lists and target zero bad debts.

Team management

- Experience in managing a team of the span of around 3-4 people. Manage a team that takes care of client communication for payment related queries, collections, account receivables.