We are looking for a suitable CV for a role in CX and Quality. Below mentioned are a few KRAs for this role:
Strong understanding of call center, email management and other customer support touchpoint management.
- Customer Experience, Handling the customers
- Understanding of Quality management for Service delivery.
- NPS and CSAT management.
- SOP and process listing down
- Vendor management
- Reports and MIS management.
- Communication Management.
- Someone preferably from Lending Industry or Banking.
- One who can work as an individual contributor in doing escalation management, dashboard management, project implementation and much more.
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