Credit Saison - Customer Experience Manager

We are looking for a suitable CV for a role in CX and Quality. Below mentioned are a few KRAs for this role:

Strong understanding of call center, email management and other customer support touchpoint management.

- Customer Experience, Handling the customers

- Understanding of Quality management for Service delivery.

- NPS and CSAT management.

- SOP and process listing down

- Vendor management

- Reports and MIS management.

- Communication Management.

- Someone preferably from Lending Industry or Banking.

- One who can work as an individual contributor in doing escalation management, dashboard management, project implementation and much more.