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31/03 Sakshi Goyal
AVP - People & Culture at Credit Saison India

Views:261 Applications:58 Rec. Actions:Recruiter Actions:36

Credit Saison - Customer Experience Manager (5-7 yrs)

Mumbai Job Code: 1072057

We are looking for a suitable CV for a role in CX and Quality. Below mentioned are a few KRAs for this role:

Strong understanding of call center, email management and other customer support touchpoint management.

- Customer Experience, Handling the customers

- Understanding of Quality management for Service delivery.

- NPS and CSAT management.

- SOP and process listing down

- Vendor management

- Reports and MIS management.

- Communication Management.

- Someone preferably from Lending Industry or Banking.

- One who can work as an individual contributor in doing escalation management, dashboard management, project implementation and much more.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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