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Credit Operations Associate - SME/Corporate Segment - NBFC/Bank (2-10 yrs)
Roles of credit operations associate will be to work directly with Head, Tech and ops and assist in the following activities:
- End to end assistance in onboarding potential customers
- Treasury operations and documentation
- Collections and recovery operations
- Customer Service - TAT, Tokens, customer complaints and closure Management
- Cash & Customer Service /NPS and Audit Queries
- Service branch maintenance and control
- Manage escalations with teams (Centralize/HO) for end to end resolution
- Petty cash management
- Required Qualifications And Experience
- Understanding of cash & customer service related processes and policies.
- Band E03
Experience: 2+ years in SME/Corporate credit roles across fin-techs, NBFCs or banks
Skills/Education:
- Graduate/Post graduate fresher/with experience in credit operations
- Ability to work independently and towards deadlines.
- Effective oral and written communication skills"
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