CoWrks - City Lead - Customer Success

COWRKS AT A GLANCE :

CoWrks aims to create inspiring, high-energy coworking work environments for the next generation of innovators. These spaces will foster highly collaborative communities by providing office spaces that come bundled with technology and business services. CoWrks shall also organize events that bring together the entire community fostering fraternity and bonhomie.

We believe that this will bring about a fundamental change in the way a person looks at his workplace, where it will become a place where she/he looks forward to coming every day!

CoWrks leases space at marquee Office locations and creates energetic workspaces that liberate our members from the confines of the cubicle. Our vision is to create the strongest, most vibrant community of Coworking spaces in the world, with each member constantly feeling engaged and inspired every time they step foot in a CoWrks space.

By 2020, CoWrks will have a national presence with 100,000 members spread over 8 cities across India and a team that's committed to delivering on our mission.

Our extremely talented team is equipped with all the requisite domain knowledge to make our vision a reality. We believe in each other's abilities and our core values serve as a consistent compass in everything that we do:

CORE VALUES :

OBSESSED WITH MEMBERS :

Everything we create and does begins with our members, and then we work backward. We don't just listen to our members. We embrace them as true partners in whatever we create. We are driven by a desire to delight; to constantly do something a little unconventional, innovative and surprising for our community. We are proud of our members and spread stories of our passion for them to anyone who listens. We are obsessed with converting every member into a fan.

NEVER SETTLE :

We will stop at nothing to pursue the CoWrks vision. We will constantly fuel our unending curiosity to explore, learn and grow. We will keep pushing the boundaries and challenging the status quo, thriving outside our comfort zones. We will get really great, really fast because we learn from our mistakes; and we will sweat every single detail - because of even the smallest details matter. We will continually strive to get faster, smarter, leaner, better and stronger.

BE WORTHY OF TRUST :

We say what we believe, and we do what we say. We are consistently reliable. We listen attentively and treat others respectfully while being vocally self-critical. We constantly strive to earn and retain the trust of our members and team.

WE, NOT I:

We strive on a daily basis to put the goals of the broader team over those of ourselves. We understand that we can grow ourselves furthest by working together to advance group interests. We listen to all stakeholders first and then arrive at the best decisions collectively. We collectively chart a positive course of action instead of ascribing individual fault.

DO MORE WITH LESS :

Resourcefulness is at our core. Every bit of our effort and time is optimized to create the biggest impact possible with the highest quality. We see constraints and budgets as triggers for innovation, and efficiency. We are creative problem solvers who believe that more can be done with what you have.

City Lead- Customer Success

CoWrks is seeking a driven Customer Success City Lead- Hyderabad. The professional will be responsible for :

- Growing CoWrks membership across startups, small & medium sized business and Fortune 1000 Enterprises, while continuing to support the CoWrks brand and community.

- Meeting or exceeding CoWrks growth targets in the market with strong ability to lead and scale business.

- Developing and implementing standard methodologies in the market to improve lead generation, prospecting, pipeline creation, and conversion rates.

- Building & furthering key relationships with Founders, CXO's Corporate Heads of Real Estate, CFOs, Heads of HR and other business leaders.

- Understanding their workspace needs, business performance and expansion plans

- Identifying how CoWrks can supercharge their business

- Demonstrating the CoWrks value proposition and the power of the CoWrks Community

- Keeping track of market trends, competition and the macroeconomic workplace landscape

- Contributing to the CoWrks Community either via members or alliances that generate value or engagement opportunities for the community at large

The role is a tremendous growth opportunity to spearhead the evolution of the way people work across the world. You will develop exposure and gain access to:

- Global market trends

- Global relationships and businesses

- Technological advancements (Artificial Intelligence, IoT, Cloud, Analytics, Machine Learning)

- Industry veterans and visionaries

- Disruptive thinking

- Exclusive workshops, training and learning/development opportunities

- A high-energy work culture where your work style is embraced

Position goals & objectives : 

Business Development :

- Develop key relationships with Decision Makers & Influencers of a plethora of large enterprises including Fortune 500s, Venture Capitalists, Technology companies

- Arrange quarterly meetings with key prospect partners to understand business needs

- Strategize how to address prospect needs and pitch to prospective leads

- Identify how to address decision maker, influencer and user groups differently based on needs

- Plan & Implement Growth strategies for the identified industry & market segments

- Execute outreach strategy surrounding brokers and other real estate partners who refer new members to CoWrks

Transactions :

- Conduct walkthroughs / tours at various CoWrks locations

- Develop customized deal proposals for leads with a sense of urgency

- Dedicatedly negotiate & close deals with a balanced approach

- Persuade channel partners/influencers to close transactions

- Dedicated approach to drive outbound sales initiative

Market research :

- Understand market trends

- Understand spatial data, real estate micro-markets, and demand drivers

- Track competition across geographies

- Track competitor movement across engagement initiatives/events

- Track regulatory changes or public policy initiatives that could open up opportunities or pose threats to growth

Roles & responsibilities :

- Exceed monthly, quarterly and annual membership and earnings targets for the market

- Represent the brand at various conferences/networking events/business development initiatives

- Identify industry events and networking/business development opportunities

- Develop & lead with enthusiasm & systematically effective business relationship with key accounts

- Collaborate with internal teams such as Community, Marketing, Legal, Design, Alliances, etc.

- End-to-end transaction management

Critical competencies for success :

- Entrepreneurial

- Ability to build & develop relationships

- Adept negotiator

- Outstanding presentation skills

- Articulate

- Administrative & operational experience driving events

- Ability to perform under pressure

- High Emotional Quotient

- Enthusiastic

- Result-oriented

- Experience with conflict management

- Out of the box thinker

- Strong executive presence - experience and comfort level working with C- level and executives

Qualifications / attributes :

- Mandatory : minimum of 5 years Real Estate Experience

- Commercial / Office or Capital Markets leasing experience preferred

- Minimum Years of Work Experience : 10 years

- Well-versed in Enterprise / SaaS Sales tools or CRM tool