- Plan and conduct customer engagement programs (care camps, mobile service, customer meets, Do-it-yourself trainings) for improving PSS/NPS scores - Review the customer complaints and put effective preventive actions - Ensure assembly quality as per standards at the distributor assembly plant and provide product performance feedback regularly to HO to improve product quality - Ensure settlement of distributor claims such as transit, warranty, spare parts etc. and handle distributor queries - Improve service and parts reach by network expansion and improve service quality by adherence to service processes (training, audit, implementation &amp; usage of DMS) - Understanding market dynamics (in terms of service &amp; parts) and suggest appropriate measures (new product launches, network, pricing and new initiatives of competition)Develop programs/actions to improve service inflow and parts sales of distributors/dealers - Ensure availability of genuine spare parts in all the distributor/dealer/3S/2S and APS/retailers outlets to achieve retail plan - Ensure availablity of manpower as per the approved organization structure at distributors, build the competency level and suggest reward/recognition programs to distributors - Conduct PGM training and engagement Programs Requirements: - Candidates must possess atleast a - Polytechnic/Engineering/equivalent. - Atleast 8.00 year(s) of working experience in the related field - Preferably Middle Level/Management.

Hosur

Tamil Nadu

Country Manager - After Sales Service - International Business - Automotive 

Country Manager - After Sales Service - International Business - Automotive  ,Job Description for Country Manager - After Sales Service - International Business - Automotive  in Xperia Consulting in  Hosur Tamil Nadu for (8-15) years of experience. Apply Now!

Job Description for Country Manager - After Sales Service - International Business - Automotive  in Xperia Consulting in  Hosur Tamil Nadu for (8-15) years of experience. Apply Now!