Country Head/Vice President - Engineering - Technology Operations

Country Head -Technology Operations

Our client is a leading technology provider for the aftersales industry.

- The India Technology Centre of Excellence is an extension of the technology and operations teams in North America and Europe. and offers support 24 hours a day to manufacturers, dealers, repairers and insurers worldwide.

- We are looking for a senior leader for the region, the VP-Engineering and Country Head - India functions and supports the strategic direction of the company and provides oversight and leadership for the day-to-day company operations

- You will be responsible for end-to-end operations of the India Technology Center of Excellence (COE) including owning/influencing local decisions such as facilities, policies, staffing, local partnerships, and a change agent and a leader who can steer the company in the most profitable direction.

Key Responsibilities & Duties :

- Drives business results through strong technical and operational practices.

- Provides broad technology leadership across development, data processing, QA, BI, infrastructure, and operations with the ability to drive optimal productivity/execution.

- Leads local-based partnering closely with functional owners to implement global standards/practices.

- In partnership with the leadership team, defines and implements operational strategy, structure and processes in India. Communicates the strategic direction of the organization's operations and recommends benchmarks for measuring operating performance.

- Monitors performance to proactively identify efficiency issues and propose solutions.

- Ensures that departmental decisions and project plans such as those for staffing, development, organization, hardware acquisitions, and facilities are in line with the company's business plan and vision.

- Leads, motivates and manages the development of staff, which includes training and development, setting objectives and priorities, and removing roadblocks to productivity and effectiveness.

- Provides regular performance updates to the senior leadership team and makes recommendations for procedural improvements

- Manages the facility footprint locally

- Attends Senior Technology Leadership Meetings and Monthly Business Reviews

- Serves on the India Board

Experience, Skills and Key Competencies :

Prior proven track record in a Software as a Service product.

- 10+ years of progressively responsible experience in general business operations, with at least 5 years in a technical leadership role

- Strong business acumen with broad operations experience and knowledge of fundamental business and technology principles

- Demonstrated ability to grow the capacity/operations within an assigned market

- Proven track record of success facilitating organizational change and development within a growing product organization

- Demonstrated budget management skills

- Excellent judgment and problem-solving skills, including negotiation and conflict resolution

- Demonstrated management skills and ability to influence and engage others

- Excellent communication, interpersonal and presentation skills

- Success working in a matrix environment leading within a direct and dotted line reporting structure

- Management experience in setting up or in growing the Technology Center of Excellence in India for a multi-national product company (preferably a European or US-headquartered company)

Skills :

- Leadership, Business Operations, Global Business Management, Operational Strategy, Technical Leadership, Organizational Change