Director at ZodiaAc Executive Personnel Search
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Country Head - Process Improvements/Six Sigma Projects - Consumer Banking Domain (15-20 yrs)
Job Title / Designation:
Country Head - Nigeria
The Group (About the Group) / The Organization (About the Client):
One of the leading largest and comprehensive Information Management organization in India.
The Assignment (The Role / Job Description):
To drive the revenue and P&L in Nigeria by designing and deploying strategies that enable the growth of business through existing and new products, customers and geographies.
a) Develop and deploy the business strategy for various business units in Nigeria
b) Define and deploy plans for expanding the market share in the Geography through existing clients.
c) Develop and deliver the business revenue, EBIDTA as per AOP
d) Review and maintain the AOP budget for geography and ensure adherence to the same across the department.
e) Generate the opportunity pipeline with the Regional Sales Team and collaborate with the Business Development team for deal closures.
f) Ensure the geography meets/ exceeds the set benchmarks on various KPIs
g) Drive process improvements / Six Sigma Projects in case of low KPI compliance.
h) Act as a SPOC for customer escalations for key customers within the Geography.
i) Participate in critical customer meetings on ops performance / Customer Service and ensure resolution.
j) Recruit, develop and retain the team
k) Ensure timely goal setting, evaluation and training for the team
l) Manage Industrial Relations and ensure a peaceful and harmonious climate in the Geo.
The Person (Candidate Details):
i) Graduate with MBA in Operations
ii) Overall Total experience around 20 years
iii) 10+ years in similar kind of role with the accountability of multiple states/territories or equivalent.
iv) Knowledge of consumer banking domain
v) Knowledge of business solution consulting for BFSI clients
i) Excellent communication
ii) Cross-cultural sensitivity
iii) Analytical thinking
iv) Risk management
v) Project management
vi) Stakeholder management
vii) Influencing and negotiation skills
From 15 yrs TO 20 yrs
Job Location: Nigeria
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