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27/11 Rajeev Narang
Principal Consultant at Simply People

Views:6136 Applications:270 Rec. Actions:Recruiter Actions:81

Counselling Manager/Lead - eLearning (3-5 yrs)

Bangalore/Delhi NCR Job Code: 769222

Required for a Well reputed US based large International EdTech Organisation (higher Education) based in Delhi/NCR.

Looking for candidates who are passionate about education and want to work directly with students. As a Student Support Representative, you'll often be students' first interaction with org staff. You'll become a expert to assist our students with any questions or problems they may have. From questions about which course to take to giving instructions on how to earn a certificate, you'll be playing a huge role in shaping the student experience. If you love working with people, have a positive attitude, and like solving problems, we're looking for you!

Responsibilities :

- Respond to student inquiries in a timely and efficient manner

- Resolve student concerns by determining the cause of the problem and working with others to offer a solution

- Make recommendations based on a student's interests and history

- Collect feedback and make recommendations for improvements and changes

- Be a strong advocate for Udacity students and the company vision

What we're looking for :

- Upto 5 year customer service or support experience

- Knowledge of Zendesk CS software or equivalent, proficient using Google Docs, Gmail, and online chat programs

- Excellent communication skills, both written and verbal

- Empathetic, patient, and compassionate

Women-friendly workplace:

Maternity and Paternity Benefits

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