COMPANY OVERVIEW: For more than 165 years, we've been collaborating with customers to solve tough technology challenges with products that transform people's lives. Corning is one of the world's leading innovators in materials science, with a 167-year track record of life-changing inventions. Corning applies its unparalleled expertise in glass science, ceramics science, and optical physics, along with its deep manufacturing and engineering capabilities, to develop category-defining products that transform industries and enhance people's lives. Corning succeeds through sustained investment in RD&amp;E, a unique combination of material and process innovation, and deep, trust-based relationships with customers who are global leaders in their industries. PURPOSE STATEMENT: This is a team leader role responsible for managing the customer services function associated with Corning's Life Sciences business in India and neighboring countries. The incumbent will oversee customer service operations and direct the planning and implementation of integrated customer service processes to execute customer orders, provide timely and high-quality responses to customer issues, and retain and grow Corning's sales. ROLE &amp; RESPONSIBILITIES: - Drive a compliant, sustainable and efficient quote to cash process to support business. - Plan and manage customer service resource allocation (e.g., people, technology) to effectively support the execution of account plans from the customer service perspective. - Instill a high standard of customer service within the team and ensures accountability from the team for the achievement of account plan goals. - Manage relationships with procurement, supply chain and other peer groups within channel partners- organizations, key accounts and direct customers in relation to timely order fulfilment. - Lead process optimization and leverage technology to deliver business growth and customer satisfaction. - Work closely with sales, supply chain and finance for seamless operations and present - one voice- to customers. - Serve as a liaison between the customer and Corning's Sales, Manufacturing, Legal, and Procurement functions to execute the terms and conditions of agreements and resolve escalated issues / complaints. - Manage third party shippers and comply with international terms of trade to ensure seamless order delivery. - Aggregate and communicate customer volume orders to Manufacturing, Channel, Management, and Account Management as input to short-term forecasts. - Oversee order processing and billing to ensure accuracy and compliance to contract terms and Corning's policies. - Work with Finance to understand and confirm credit worthiness of customers. - Communicate customer credit status to Account Managers when needed. - Monitor inventory amounts in relation to anticipated customer demand and share this information with Account Management to help inform sales forecasts and management of inventory. - Benchmark and share best practices in line with the division's customer service function. - Connect with regional customer service groups and identify and communicate to Product Line Management and/or Manufacturing the need for global source or product assignment changes if needed. - Solicit customer orders on standard items on a need basis in alignment with business. - Ensure complete and accurate documentation related to company processes and statutory compliances as applicable. - Provide regular MIS reports to provide visibility and relevant data to stakeholders for informed decision-making. - Keep focus on building competencies within the team to deliver growth and build succession. - Actively promote a culture of diversity and inclusion and lead by example REQUIRED EXPERIENCE: - 8 - 10 years of experience in customer services with at least 2 years of team management experience. - MBA in Operations or related field with fluency in spoken and written English. - Comfort with technology and ability to work across different cultures and time zones. - Experience in supporting a business driven with high volume of transactions through channel partners is a must. - Prior exposure to life sciences or related businesses will be an added advantage. - Comfort around interacting with various stakeholders in a global environment will be necessary. - Good working knowledge of MS-Office, ERPs (SAP/Oracle/Peoplesoft), CRM systems. Team Management: 3-5 customer service representatives

Gurgaon/Gurugram

Corning - Manager - Customer Service  

Corning - Manager - Customer Service   ,Job Description for Corning - Manager - Customer Service   in Corning in  Gurgaon/Gurugram for (8-10) years of experience. Apply Now!

Job Description for Corning - Manager - Customer Service   in Corning in  Gurgaon/Gurugram for (8-10) years of experience. Apply Now!