11/09 Krupa Nagda
HR at Cornerstone On Demand

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Cornerstone OnDemand - Manager - Integration Consulting (8-10 yrs)

Mumbai Job Code: 742052

Responsibilities

The Employee shall perform all duties assigned to him as a Manager, Integration Services, including, but not limited to:

- Develop skills and competencies of the team to ensure that the team is high performing, engaged and successful

- Collaborate with other global leaders to both contribute to and leverage standards, methodologies and resources to ensure consistent delivery of world-class service globally

- Manage client escalations within your regional portfolio of clients and serve as a senior point of contact for clients with critical escalations

- Overall Project framing and Project Management Office responsibilities including tracking and reporting of forecasts and actuals

- Track and report key metrics (including project status, utilization, client satisfaction, etc.) using a balanced scorecard to management as required

- Develop, document and implement operational processes associated with service delivery

- Serve as the Engagement/Program Manager for key clients as necessary

- Provide on-going coaching and support for clients

- Support sales, alliances and account management in the client acquisition process and in incremental sales from a services perspective

- Gather business and technical requirements, customize and develop presentations and discussions, to successfully highlight how and why Cornerstone's Services will make our clients successful

- Clearly demonstrating the value of Cornerstone Consulting Services to diverse audiences, both in person and virtually

- Author scope of work (SOW) documents

- Define customer business requirements and prepare gap analysis

- Functional and technical analysis

- Work directly with customer personnel and Cornerstone Global technology services team to define and deliver application requirements

- Strategic Integration Workshops (i.e. Integration Best-Practices, HRIS and OU integration, Governance Models)

- Issue and management support

- Quality Assurance

- Individually complete integration-related deliverables

Required Skills and Experience :

- Bachelor of Engineering, preferably in computer science or equivalent degree. Master's degree in Business Administration in HR will be an add advantage

- HCM domain knowledge in Performance Management, succession planning, LMS, Recruitment, Compensation etc will be an added advantage

- 8 to 10 years in consulting, project management, business analysis, process design, research and competitive analysis, package implementation, knowledge of multiple technologies and interactive design

- Expertise in one or more industries, organizational structures, business process design techniques and development methodologies

- A strong technical background, with experience identifying solutions that integrate Enterprise applications, SAAS or other complex services. Key skills and experiences would include working with Microsoft .NET, XML, SQL Server, Web service, SSO. Active directory and other infrastructure understanding

- Uses advanced technical knowledge of integrations to write and maintain new/revised manuals, bulletins, implementation packages, and other technical documents

- Experience with software integration as a consultant required: Target platforms or technologies, Microsoft, PeopleSoft, SAP, Oracle, Siebel, or Salesforce.com, Share point and other portals

- Thorough understanding of the project life cycle process to effectively manage through the complexities of the business solution

- Experience in full lifecycle software development process and methods

- Exceptionally strong leadership and communication skills to effectively manage client accounts and multidisciplinary teams

- Highly proficient using Excel and Word. MS Project and Visio preferred

- PMI or PMP certification is highly desirable but not mandatory

- Good exposure to web service, SSO and active directory type of technologies

- Microsoft Excel expertise on V lookup, pivot, macros etc.

In this role you will :

- Assist in hiring, on-boarding and development of integration team members

- Supervise team member activities and handle first line client escalations during implementations

- Ensure appropriate integration team resource allocations across client projects

- Report on client and team activities, including performance metrics

- Manage integration team members- progress toward team and individual goals

- Support team members on select client calls by providing product and technical expertise

- Conduct process improvement projects for the Consulting Services team

- Develop and maintain technical knowledge and documentation

- Directly oversee the most complex client implementations by preparing for and conducting integration coaching calls, ensuring progress toward project completion, and partnering with clients to resolve issues that arise

- Support sales, alliances and account management in the client acquisition process and in incremental sales from a services perspective

- Gather business and technical requirements, customize and develop presentations to aid discussions, and successfully highlight how and why Cornerstone's Services will make our clients successful

- Clearly demonstrating the value of Cornerstone Integration Services to diverse audiences, both in person and virtually

- Author statement of work (SOW) documents

- Proactive and reactive issue management

- Develop solid relationships with clients

- Resolve team conflicts as required

You've got what it takes if you have :

- Previous experience in managing teams would be advantageous

- Excellent verbal and written communication skills and professional etiquette

- Proven ability to deal with and resolve complex customer business and technical requirements

- Minimum 5 years of experience in consulting, project management and process design

- Solid understanding of consulting processes, project management and full lifecycle development processes and methods

- Strong technical background

- Strong Customer Service orientation

- Excellent client facing skills

- Established presentation skills, both written and oral

- Excellent people management skills

- Ability to thrive in a time-sensitive, high energy, demanding entrepreneurial environment

Our Culture :

Our mission is to empower people, businesses and communities. A culture created less by what we do and more by who we are. When people are asked to describe the team, the answer is always the same: Smart, Cool, Dependable, and Visionary. We are not a typical tech company (paid sabbaticals, generous stock units, education reimbursement, and 100% paid employee health coverage), because, well, our employees aren't your typical techies...

We're always on the lookout for new, curious and capable people who can help us achieve our goal. So if you want to work for a friendly, global and innovative company, we'd love to meet you! What are you waiting for?

What We Do :

- Cornerstone OnDemand (NASDAQ: CSOD) helps organizations to recruit, train and manage their people. We work with hundreds of the world's largest companies from Walgreens and Starwood Hotels & Resorts to Deutsche Post DHL and Xerox and thousands of smaller ones to help them engage their workforces and empower their people. Our software impacts every aspect of the employee experience, helping people to make their best work even better - which ultimately translates into greater business results.

Women-friendly workplace:

Maternity and Paternity Benefits

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