COO/Chief Academic Operations Officer - Higher Education Program

KEY RESPONSIBILITIES

Support for Programs and Administration

- Representing the organisation to prospective clients and external stakeholders including but not restricted to schools and educational institutes; assisting the Managing Directors and institutes associated with it in the effective management of several projects.

- Compiling and collating educational material for students studying between Grades 6 to 12.

- Coordinating and conducting examinations and tests for almost a thousand candidates at a time.

- Act as the point of contact for the program - students, parents, writing specialists and others

- Establish, maintain and use clear and effective means of communication with specialists and students i.e. email, Whatsapp etc.

- Responsible for the management of all program information and to ensure that it is up to date

Sales and Marketing

- Responsible for overseeing the Sales and Marketing of the program

-Supervise the Sales and Marketing team and ensuring the delivery of targets on time

Student Records

- Process all the forms relating to the student

- Responsible for creating and maintaining accurate student records in all formats applicable

- Maintain, update and archive all student files, handbooks and records on a regular basis

Problem Solving

- Identify any problems with student progression and seek advice on their resolution from the Managing Director

Recruitment and Administration

- Process applications to include accurate recording of data

- Help with the Program open days and other events, presenting a welcome face to applicants and their families

- Be the face of the program and engage with all internal and external stakeholders

Additional Responsibilities:

- Managing external events related to the program including creating the presentation, brochures etc.

- Overseeing the entire program including the support staff if any

- Providing additional support to the organisation in other areas of work if need be

Key skills:

- Fluency in spoken English

- Extraordinary management skills

- Excellent communication and presentation skills

- Ability to communicate about the organisation to prospective clients

- Be presentable and able to hold a conversation with external stakeholders independently

- Communicate with parents and students with tact and a high level of finesse

- Strong writing skills: Compose emails and other correspondence that are clean and devoid of typos

- Stellar organizational skills

- Fluency in Microsoft Office (Word, Excel, PPT)

- Attention to detail

- Ability to coordinate executive communications, including taking calls, responding to emails and interfacing with clients

- Strong project management and problem-solving skills with impeccable multi-tasking abilities

- Understanding of sales and ability to present the program details to prospective clients

Education and Experience:

- Ideally the candidate must have a Bachelor's degree from a reputable institute.

- Overall experience of at least 4-5 years. Candidates with lesser but relevant experience will be considered.

- Experience in program administration is required.

- Experience in the Education sector will be an asset.

- General management experience preferred.

- Stability in past jobs will be an added advantage.