Converzate - Manager - Campaign & Dialer Operations

IT Manager - Campaign and Dialer Operations

We are a silicon valley based company that is using AI to help businesses improve sales funnel conversions. We have a team of senior product leaders based out of Silicon Valley, Europe and India with proven experience in launching successful products. We provide a fast-paced environment, work on many exciting problem areas, opportunity to learn and grow and a very good pay based on performance. We are currently looking for an IT Manager - Campaign and Dialer Operations who will work closely with the Product Operations Manager to improve and optimize the campaign and dialer operations.

Responsibilities :

- Report Dialer metrics, track data, and use data to improve dialer operations.

- Conduct research to identify areas for dialer improvement.

- Creating and configuring new campaigns.

- Monitor campaigns and assist in troubleshooting.

- Co-operate with different departments to improve business operations.

- Perform a set of recurring product related activities.

Requirements :

- Degree in Engineering.

- 3-5 yrs total experience in contact centers.

- 2-3 yrs experience in dialer management (Vicidial/Go Auto Dial or other dialers).

- Experience in developing and implementing strategic dialer projects that bring about system/operational efficiencies.

- Capacity Planning for Outbound and Inbound campaigns.

- Experience with data viz tools such as Tableau, PowerBI etc.

- Experience with productivity tools such as Jira, Confluence, Slack etc.

- Experience in deriving insights through data and being comfortable with numbers.

- Excellent stakeholder management, teamwork and communication skills.

- Ability to work well under pressure and with minimal supervision.