Responsibilities

- Craft high-level and detailed conversational scripts, task flows, and mockups to effectively communicate chat and voice interaction and design ideas.

- Collaborate with IT development, testing and conversation analysts, and vendor partners to implement intents and the associated training phrases, entities, contexts, and business - Engage and develop user testing scenarios for proposed and existing conversation interaction experiences to support new products or enhancements, test and learn pilots and deploy solutions at scale

- Ability to deliver on schedule and influence effectively to ensure alignment between operations and technology

- Integrate input from users, stakeholders, and leadership to script user conversational experiences for all virtual agents

- Apply concepts and practices related to Natural language Processing/Understanding, sentiment analysis, Intent classification, dialogue flows, text-to-speech, and speech-to-text to conversational design process

To Fit the bill you must have:

- Realtime Experience with chatbots, especially with Watson (IBM) and LUIS (Microsoft) , Microsoft Bot Composer

- Design for multimodal (voice + visual) user experiences using wireframing

- Knowledge of Web services, Natural Language Processing, Node Js and JSON

- Exceptional written and verbal communication skills, excellent presentation skills

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.