Content Lead - Software Engineering Domain

- Serve as key leader for a group of Subject Matter Experts delivering quality content across a variety of delivery formats

- Coordinate, supervise, motivate and manage the team for continued quality and efficiency - Maintain thorough knowledge in all processes/activity guidelines and clarify processes and procedures for SMEs as needed

- Track team and individual performance against key metrics

- Effectively motivate and drive each SME to achieve their individual goals

- Responsible for effective utilization of SME's time on core activities

- Run an effective 24/7 staffing model to meet the needs of students

- Compile daily/weekly/monthly reports on team metrics and activity, using data analytical skills to drive decision making

- Maintain a quality assurance processes across delivery formats

- Maintain a thorough knowledge of assigned Thinkful programs and curriculum - Support recruitment, selection, and on-boarding of new staff

- Collaborate with the Training and Development team to implement training as needed - Serve as a discipline expert to support SMEs and students, providing direct student services as team capacity necessitate

- Serve as an on-site leader for group of Admissions Live Chat agents

- Supervise the Live Chat team and manage to team enrollment targets

- Communicate and collaborate with Admissions Manager regarding LC agent performance - Responsible for monitoring LC agent's daily productivity

Requirements:

- 4-7 years experience in Software Engineering preferably in the field of freelance teaching, coaching, online tutoring etc.

- 1+ years as a people manager; demonstrated exposure/experience of working in educational technology is a big plus, but not a limiting criteria

- Subject expertise/knowledge in Software Engineering i.e. (front-end technologies - (HTML, CSS, JavaScript, jQuery), Node.JS, React.JS) at an industry level

- Understanding of matrix organization structure and ability to navigate and thrive in the same - Strong organizational and time-management skills

- In-depth knowledge of performance metrics

- Strong analytical thinking and problem-solving skills

- Strong verbal and written communication skills

- Strong English proficiency, both written and verbal

- Demonstrated track record for excellent customer or student service

- A desire to constantly learn and a passion for adult education

- Willing to work in rotational shifts and week-offs as per business requirements