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12/05 Avinash
Lead at CareerNet Consulting

Views:3506 Applications:652 Rec. Actions:Recruiter Actions:355

Contact Center Lead - eCommerce (6-12 yrs)

Bangalore Job Code: 821618

- Experience in Contact center.

- Experience seller experience & Customer experience

- Responsible for design and delivery of best in class support quality.

Role Specific :

- Problem Solving & Analytical Skills - Ability to analyze and infer customer insights from data will be a key capability. Managing and providing analytical leadership to a team of analysts

- Technology Leverage - Good understanding of the Contact Center / CX Tech Stack.

- Experience with Implementing CX Technology Solutions. Good understanding of the technology trends in Contact Center / CX space

- Program & Change Management - Ability to drive and manage change management initiatives

Women-friendly workplace:

Maternity and Paternity Benefits

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