Consultant/Senior Consultant - Customer Analytics - Big Data/Hadoop

E&CE/ Computer Engineer/ Post Graduate in Mathematics with Statistics Concentration/Post Graduate in Statistics or Engineering Degree from Top Colleges in India or Abroad

MSc in Statistics/Economics/Mathematics - Must have experience in big data / hadoop skills.

MBAs from top Business Schools with 3-5 years of relevant experience in the telecom sector

What all organizations the candidate should have worked for-

MNC and/or Consultancy firms. Analytics competencies in Telecom companies and Idea or operators outside India

Key Responsibilities:

- Design and develop statistical models to support Customer Analytics and Customer Lifecycle Management ( CLM ) program

- Conduct data analysis to provide recommendations to Business teams in terms of service usage pattern, service performance based on geography, trends of usage by various customer segments, trends of complains escalated to Service Desk, trends of devices etc.

- Provide analysis of the performance of the given service based on multiple parameters like Network, Device, Geography, Technology, Subscriber/Customer profile etc. to the organization

- Analyze customer experience in detail to provide recommendations to Sales & Marketing teams on the current trends and ways to improve customer/service experience.

- Provide customer analytics to marketing enabling new promotions/ offers/ churn reduction / OTT substitution/ customer insights

- Understand customer & service experience requirements from Business and facilitate the fine tuning of service & CE dials

- Act as the Single Point of Contact for business interactions

Nature and Scope of responsibilities handled:

- Analytics in Telecom Domain for renowned operators Mandatory

- Should have handled Customer usage analysis Mandatory

- Proven capability to thrive in high-tech, computer savvy environments

- Should have demonstrated adaptability to changes and ability to succeed in demanding environment Mandatory