Consultant - SalesForce Analytics - SaaS Firm

What Are Your Responsibilities:

- Establish a reporting and insights framework to support customer-facing organizations to deliver enhanced value to our customers

- Leverage company data to drive consumption and adoption of the platform and improve customer retention.

- Mine and analyze data from company databases to drive optimization and improvement of Customer Success strategies.

- Assess the effectiveness and accuracy of new data sources and data gathering techniques.

- Build dashboards using various data sources and implement automation as and where required proactively.

- Develop custom data models and algorithms to apply to data sets.

- Use predictive modeling to increase and optimize customer retention and other business outcomes.

- Using automated tools to extract data from primary and secondary sources

- Removing corrupted data and fixing coding errors and related problems

- Developing and maintaining databases, data systems - reorganizing data in a readable format

- Performing analysis to assess quality and meaning of data

- Filter Data by reviewing reports and performance indicators to identify and correct code problems

- Using statistical tools to identify, analyze, and interpret patterns and trends in complex data sets that could be helpful for the diagnosis and prediction

- Assigning numerical value to essential business functions so that business performance can be assessed and compared over periods of time.

- Analyzing local, national, and global trends that impact both the organization and the industry

- Preparing reports for the management stating trends, patterns, and predictions using relevant data

- Working with programmers, engineers, and management heads to identify process improvement opportunities, propose system modifications, and devise data governance strategies.

- Preparing final analysis reports for the stakeholders to understand the data-analysis steps, enabling them to take important decisions based on various facts and trends.