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Resourcing Specialist at Tira Consulting
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Consultant/Freelancer - Continuous Improvement - BPO/ITeS (5-15 yrs)
Continuous Improvement Consultant-Freelance
Project Management :
- Drive projects through a structured process of need identification, review, closure, sign off & implementation
- Engage in high impact projects on key business challenges, customer satisfaction, revenue enhancement, profitability, waste elimination and process enhancement
- Ensure timely closure of projects with desired outcome, de-risk timelines, get management sign off for closure
- Ensure structured workflow (DMAIC, PDCA etc.) for the projects and hygiene of the project decks in term of project management essentials
- Post completion of projects, ensure change management for effective implementation, sustenance & replication
- Regular status updates to stakeholders/ supervisors/ management; Publish regular project updates & minutes of the project team meetings
- Measurement of project impact including metric improvement, CBA & sign off on financials
- E2E migration/transition management
Program execution & Governance :
- Collaborate with functions for identification and registration of improvement initiatives
- Ensure hygiene of projects & high-quality solutions through precise application of right kind of quality engineering tools & techniques
- Ensure weekly updates from all teams & consolidate for management
- Populate and publish monthly dashboards as planned by the function
Focus Group Engagements :
- Create FOCUS GROUPS across functions and train teams on structured problem solving techniques
- Deliver team based improvements through eUrekas, projects, tech solutions and create metric improvement
Desired Candidate Profile :
- Graduation in technology/science/commerce with upto 15 years of relevant experience
- Lean Six Sigma Black Belt or Master Black Belt
- Proficiency in MS office, MS Projects, PM, Minitab etc.
- Certification in Quality (Six Sigma, Lean, ISO etc.)
- Background in hands-on Quality Engineering, Business Process re-engineering, QMS auditing etc.
- Six Sigma Black Belt level knowledge - Sound grip on Six Sigma & Lean management tools, techniques and methodologies
- Effective problem-solving skills to deliver quick & neat business results
- Excellent Communication & Presentation Skills
- Execution excellence
- RPA project experience preferred.
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