Consultant - Digital Transformation & Process Improvement - FMCG/FMCD

Digital Transformation and Process Improvement Consultant

- 3-9 years overall experience; 3+ years of hands-on professional experience in digitally-enabled process improvement using next generation technologies (e.g., AI, ML, Conversational AI)

- Ability to understand business requirements, define product features and design end-to-end digital user experiences, balancing business needs with simple, intuitive, and engaging user-centered solutions

- Experience with design hand-off to Developers and Engineers through detailed documentation and specifications

- Experience with Agile product development

- Solid grasp of design principles, user-centered design, design thinking, lean / agile best practices and tools

- Knowledge of the latest UI/UX standards, trends and tools

- Prior experience and involvement in digital transformation preferred

- Differentiating competencies required

- Highly collaborative with proven ability to work in and manage expectations within cross-functional, global teams

- Ability to work independently and manage multiple priorities at the same time

- Ability to understand psychology and motivation behind digital solution development

- Possess deep user empathy, obsessive about user experience, and passionate about resolving user pain points through design

- Excellent communication skills, both written and verbal