Posted By
Indbank Global Support Services Limited
Talent Acquisition Manager at Indbank Global Support Services Limited
Last Login: 14 October 2024
Posted in
Banking & Finance
Job Code
1449370
Key Responsibilities:
Strategic Leadership
- Develop and implement national strategies to drive digital adoption across all regions.
- Set performance goals and ensure alignment with the bank's digital business targets.
- Lead and mentor regional heads and area managers to achieve organizational objectives.
Program Management
- Oversee the planning and execution of digital adoption initiatives and campaigns.
- Ensure effective deployment of resources to maximize customer onboarding and digital product usage.
- Monitor and evaluate program effectiveness, making adjustments as necessary.
Team Management
- Manage a nationwide team, including Digital Banking Champions, Team Leaders, and Area Managers.
- Foster a collaborative and high-performance culture within the team.
- Provide training, support, and development opportunities to enhance team capabilities.
Stakeholder Engagement
- Collaborate with internal and external stakeholders to ensure seamless implementation of digital adoption strategies.
- Maintain strong relationships with bank branches, regional offices, and corporate headquarters.
- Represent the Digital Banking Adoption Services in meetings and conferences.
Performance Monitoring
- Track and report to Management on key performance indicators (KPIs) related to digital adoption.
- Ensure compliance with regulatory requirements and internal policies.
Customer Focus
- Champion a customer-centric approach in all digital adoption activities.
- Develop process & strategy to address customer feedback and issues promptly to improve service quality.
- Innovate and implement solutions to enhance the customer experience with digital products.
Innovation and Continuous Improvement
- Identify and implement new technologies and processes to enhance digital adoption.
- Stay abreast of industry trends and best practices to ensure IGSSL & Indian Bank remains competitive.
- Drive continuous improvement initiatives to optimize efficiency and effectiveness.
Financial Management
- Prepare and manage the budget for Digital Banking Adoption Services.
- Monitor expenditures to ensure they align with financial goals and constraints.
- Identify cost-saving opportunities without compromising service quality.
Risk Management
- Identify potential risks related to digital adoption and develop mitigation strategies.
- Ensure that all digital initiatives comply with data privacy and security regulations.
- Implement and enforce policies to safeguard customer information and bank assets
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Posted By
Indbank Global Support Services Limited
Talent Acquisition Manager at Indbank Global Support Services Limited
Last Login: 14 October 2024
Posted in
Banking & Finance
Job Code
1449370
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