Job Description: We are looking for a techno-functional consulting champion who becomes the trusted advisor to clients and drives adoption of company's HRMS to ensure customer success. Responsibilities: - Act as a techno-functional consultant and provide recommendations on process - Configure and manage client's instance on company Assist and Train clients to do it on their own - Devise engagement plans that consider customer business goals and map product capabilities to achieve these goals - Drive product adoption, increasing overall retention and achieve process success for customers - Support clients during critical HR events like Appraisal, Increments etc. - Support clients to resolve queries or bugs, as and when required - Gather feedback on product experience during the entire customer lifecycle via targeted surveys - Identify prime targets for up-sell/cross-sell and engage Sales team to execute on those opportunities - Share best practices with clients on how to achieve product success with the company - Identify risks proactively, mitigate and escalate as deemed appropriate Requirements: - MBA/PGDM (preferably in HR) or relevant work experience after BE/BTech - 4+ years of experience in HR transformation &amp; change management/HCM implementation and customer management roles / HR consulting roles - Understanding of Technology systems. HRMS system implementation and understanding would be preferred - Good in MS Excel, Word, and Powerpoint - Key behavioural traits: Agility, Analytical, Persistence and Ability to stretch Duty time : 6.30 am to 3.30 pm

Ahmedabad

Hyderabad

Consultant - Customer Success - HR Domain - IT 

Consultant - Customer Success - HR Domain - IT  ,Job Description for Consultant - Customer Success - HR Domain - IT  in MS JOBS INFO in  Ahmedabad Hyderabad for (3-7) years of experience. Apply Now!

Job Description for Consultant - Customer Success - HR Domain - IT  in MS JOBS INFO in  Ahmedabad Hyderabad for (3-7) years of experience. Apply Now!