Consultant - Change Management - Digital Transformation - Banking Domain - Management Consulting Firm

Consultant - Change Management (Digital Transformation) - Banking - Management consulting firm

As a Business Transformation Consultant, you will successfully manage one end-to-end change program independently and be a part of the Business change management team for a technology/non-technology-related change project, and have been involved in two or more full cycles of Change Management workstream in a project.

Your Roles and Responsibilities

- Ability to be a part of complex global change management engagements within the ERP implementation, process transformation, M&A / Strategic Outsourcing context

- Align Case for Change and Change Management strategy to overall organizational/project goals

- Apply Organization Change Management (OCM) framework, methodology, and tools to create a change strategy to support the adoption of the changes

- Conduct organization impact analysis and enterprise redesign strategies emerging out of large-scale transformation/business model innovation/digital transformation/globalization initiatives and identify key stakeholders

- Develop a Change Management Plan to drive faster adoption and higher utilization of process/system changes

- Work with the Change Management Lead and Project Leads to ensure that change management activities are incorporated into the overall project plan

- Support the design, development, delivery and management of all engagement activities, including communications

- Demonstrate experience in using multiple digital communication channels to engage stakeholders and impacted users across geographies

- Apply design thinking principles to create user centric design and enhance user experience

- Ensure high quality and timely execution of communication plans and strategies by on-time design and development of quality communication collaterals - Mailers/ newsletters/ posters/ flyers etc.

- Support training efforts by managing the development and deployment of training materials using effective training channels

- Work with key stakeholders to establish and maintain the commitment necessary to address workforce transition challenges that might arise and implement change deliverables

- Apply data analytics to create dashboard and derive actionable insights to drive change efforts and adoption

Required Technical and Professional Expertise

- Minimum 12 to 25 years' work experience post MBA/ Master's degree

- Expertise in Stakeholder Engagement, Change Impact Assessment, Communication Planning and Execution, Change Measurement (Change Readiness/ Surveys, Business Readiness) etc.

- Additional experience in Benefits Realization, Organization Design/ Culture and Change Diagnostics / Analytics areas would be beneficial.

- Proficient in organization change management principles, methodologies and tools

- Demonstrate structured thinking to problem solving

- Ability to communicate effectively and influence others

- Ability to collaborate and work with geographically spread multi-cultural / diverse teams

- Demonstrate capability to perform task independently with thought leadership

Preferred Technical and Professional Expertise :

- Knowledge of Design Thinking Principles, Change Management models

- You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies

- Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work

- Intuitive individual with an ability to manage change and proven time management

- Proven interpersonal skills while contributing to team effort by accomplishing related results as needed

- Up-to-date technical knowledge by attending educational workshops, reviewing publications