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01/09 Anindita Rath
Manager - HR at Conscient Group

Views:102 Applications:34 Rec. Actions:Recruiter Actions:0

Conscient Infrastructure - Manager - Customer Success - Public Sector (4-7 yrs)

Gurgaon/Gurugram Job Code: 1148770

Customer Success Manager - Public Sector


POSITION : Customer Success Manager

LOCATION : Gurugram, Delhi NCR, India

RESPONSIBILITIES:

- Work with the State Govt., Public sector and other Foundational Institutes to search for opportunities within the public sector to expand Amira Learning Platform.

- Evaluate expression of interest proposal

- Take lead in drafting the Financial Grant Proposals.

- Provide support to the Public Sector to set up, onboard and the implementation of the Amira platform smoothly.

- Serve as the lead for all troubleshooting / technical aspects of launching the Amira platform to the Public Sector and Institutes in India.

- Build healthy & long-term relationships by addressing customer issues.

- Participate across the entire arc of the client-securing process, including directly presenting technical and non-technical specifics to the public sector and institutes

- Review customer complaints and concerns and seek to improve the customer experience

- Promote values through customer experience.

QUALIFICATION:

- Bachelor's or master's degree with a concentration in software / technology (preferred but not required).

- Minimum 4+ years of experience in the working with public sector in building relationship and preparing proposals.

- Experience in working with multiple operating systems, including Windows, Mac, iPad and Android.

- Exceptional analytical, problem-solving skills and attention to detail

- Excellent communication - written and verbal

- Self-motivated professional able to lead an experienced and dynamic support team

- Keen to be part of an expanding platform

- Proficiency with Microsoft Office with emphasis on PowerPoint and Excel

DESIRED TRAITS:

- Entrepreneurial

- Tenacity and grit

- Curious to solve problems

- Capacity to manage ambiguity and chaos

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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