Concentrix Innovation Labs is a next-generation software technology development center that ideates, creates & delivers customer experience products and solutions. Concentrix Innovation Labs is backed by Concentrix Corporation (NASDAQ: CNXC), a leading global provider of Customer Experience technology & services.

The Concentrix Innovation Labs will own the complete end to end software product engineering lifecycle to ideate, plan, execute & deliver market leading software products.

This will be a world class facility and focus across a broad spectrum of technologies including Cloud, Big Data, AI & ML, UX, UI, RPA, mobile, web and other digital technologies.

Located across all major cities, Concentrix Innovation Labs has flexible working models for staff, enabling them to contribute efficiently.

Position: Product Designer, Concentrix Innovation Labs

Roles & Responsibilities:

Product Design for Enterprise SaaS products with experience in User

Research, Interaction Design, Visual Design, Accessibility, Usability

Engineering (Testing, Analysis & Feedback) & Information Architecture

- Perform user journey mapping and produce empathy maps

- Create wireframes, navigation design and prototypes

- Create user stories, personas, and storyboards

- Bring complex data products to life through maps, dashboards and infographics

- Conduct usability testing

- Plan and conduct user research and competitor analysis

- Interpret data and qualitative feedback

- Determine information architecture and create sitemaps

- Participate in the creation of design IP

Qualifications & Education

- Bachelor's Degree and 5+ years- work experience or

- Master's degree and 3+ years- work experience

- Specialization in Design or related fields like marketing, cognitive science, psychology, economics or information science, with a solid understanding of user experience design

- Solid understanding of user-centered design and interaction design principles

- An understanding of design patterns

- Strong attention to detail

- Design thinking

- User-centric mindset

Knowledge of UX Design tools:

- Sketch, InVision, Adobe InDesign, Adobe Illustrator, Adobe Photoshop, Adobe XD Business know-how:

- Understanding of business metrics and the ability to translate company goals and objectives into digital experiences Other Skills:

- Problem-solving, Attention to detail, Creative and analytical approach, Adaptability, Communication, Collaboration and Teamwork

Preferred Skills:

- Knowledge of quantitative and qualitative user research

- Exposure to design and collaboration via tools like Figma and Zeplin

- Rapid proto typing techniques and tools such as OmniGraffle

- Knowledge of responsive design

- Background in designing for mobile-first platforms

- Understanding of front-end engineering - HTML5, CSS and web standards

- Design for accessibility and compliance

- Familiarity with Agile software development and SAFe methodology

- Exposure to collaboration tools - Miro, Notion/ Monday, Whimsical, Loom

Must submit portfolio along with resume. Resumes without portfolio or Portfolio link will be rejected.

For more details you can visit us at www.concentrixinnovationlabs.com

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