Concentrix - Manager - Transformation

ESSENTIALS :

- Comprehensive understanding of Business Process Outsourcing services & associated channels

- Strong expertise in domains like Healthcare, Insurance, Banking, Technology, Automotive, Media & Comms, Travel tourism & hospitality, etc

- Experience assessing client's strategy, processes and maturity level from a business, operations and technology perspective and make appropriate and compelling recommendations for change

- Strong understanding of Robotics Process Automation platforms like UI Path, Automation Anywhere, Blue Prism, Pega RPA

- Strong understanding of AI enabled Conversation Bots (Chat Bots, Email Bots, Social Bots, Knowledge Bots, etc) - IBM Watson, Amazon Lex, etc

- Demonstrated ability to apply the right technology to solve business challenges

- Demonstrated knowledge of the multiple channels that support effective business operations for driving better customer experience

- Strong presentation skills and experience in initial sales meetings, client orals, visits, Due Diligence and Consulting engagements

- Experience in Oral presentations for existing account client leadership and new deals

Education :

- 4 Year Degree or equivalent experience

Required Experience and Skills :

- Minimum 2 Years Consulting experience

- Business Analyst certification on any of the leading RPA Platforms (UI Path, AA, BP)

- Expertise in conducting process discoveries

- Experience delivering Transformation proposals / presentations and conducting workshops with C-Suite level and below

- Expertise in writing Process Design Documents.

- Strong understanding of Agile Framework

- Experience and demonstrated results in Due Diligence streams or similar engagements in client operation

- Excellent verbal and written communication skills

- Strong Power Point and Excel skills

- Ability to travel up to 30%