Required for our Multiple clients in EdTech /e-Learning Space (higher Education) based in Delhi/NCR and Bangalore

As a Community Manager, you will coordinate between e-Learning students, services and product teams, and Mentors to ensure student success. If you are solution-driven, people-focused, and looking for an opportunity to make an impact, we are looking for you.

Responsibilities :

- Scout and identify the SMEs in the field of Cloud computing, Artificial Intelligence, Machine Learning & Business Analytics from India

- Lead end-to-end onboarding and training process

- Engage with prospects as a org ambassador and brief them on engagement opportunities

- Assess prospects on the ability to deliver org experience as per the quality standards

- Orient new mentors, prepare them and deliver ongoing feedback & training to ensure they continue to deliver anoutstanding experience

- Create and maintain a healthy mentor pipeline to ensure all the delivery targets are met without compromising on the quality of learning experience for the customers

- Forge long term relationships with mentors & gurus to ensure they have a long term association with Great Learning

- Contribute towards transforming the mentor management function

- Collaborate with Operations, Technology and SMEs on process planning, system design and solutions/initiatives to enable long-term success in mentor/guru management

- We really need someone who can OWN community management.

In fact, someone who can drive it innovatively - ways to reach out, new channels, community initiatives to keep people happy, troubleshoot and be able to independently handle negotiations with Gurus when talking compensation, etc.

- Develop and manage all aspects of community relationships with course mentors and serve as main point of contact

- Engage community of mentors on online community platforms and in online and in-person events that will benefit their learning

- Strategize about how to grow communities to meet students- needs, in accordance with a deep understanding of their backgrounds, goals, and degree experience

- Communicate project developments and draft strategic recommendations on a regular basis

- Collaborate with product and learning experts to iterate on our student experience to improve engagement and progress

- Execute campaigns, projects and deliver results within scope, time and budget, and react quickly to changing student needs

- Possess in-depth knowledge of a program's logistics and content

Requirements :

- 8+ years of experience including Community, ideally related to EdTech or as customer relationship manager in SAAS startups/ co-working spaces.

- Stellar writing and communication skills

- A people's person with outstanding communication skills and empathy

- Ability to work efficiently, independently, and in collaboration with other teams

- Flexibility in using or learning to use different methods for tracking and conveying information, various CRMs, chat programs, and email marketing software

- Experience with live streams and in person events

- Excellent organizational skills and ability to meet deadlines

- Ability to show clear engagement data for community channels

- A strong People Manager and team player who enjoys collaborating, asking for help when necessary, and getting things done without an ego

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.