Consultant at Domnic Lewis International
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Community Manager - Pharma (3-5 yrs)
Responsibilities:
- Moderate and engage with social media comments via Hootsuite; tag and assign them, per guidelines, to customer service, tech support, etc. as appropriate
- Provide insights and reporting on Brand Sentiment, Share of Voice, and Content Trends utilizing data from Talk Walker, Hootsuite, and Buzzsumo.
- Employ Agile methodology within Workfront as a means of ensuring that assigned tasks are completed on schedule, provide status updates and set reasonable business partner expectations while maintaining a healthy work-life balance for yourself
- Perform periodic content, hashtag, and audience research for campaign targeting optimization
- Identify potential external social media influencers and internal employee advocates
- Create content calendar and relevant, timely, engaging (industry) content on employee advocacy platforms (SciShare & Elevate) following validated analytics techniques when applicable
- Coordinate with local area and US-based teams to ensure proper alignment on assigned tasks as well as with business partners for clarification or correction.
- Participate in Agile Ceremonies and follow the guiding principles
Minimum Qualifications:
- Bachelor's Degree in marketing, communications or in relevant field
- Proficient with Microsoft Office (Excel, Word, Outlook, and PowerPoint)
- Hands-on experience in posting and moderating social media content through platforms like Hootsuite, TweetDeck or similar
- Familiarity with social listening, influencer marketing, and employee advocacy strategies and practices
- Collaborative solutions-oriented mentality with the ability to interpret data, develop insights, and communicate findings as calls-to-action
- Ability to operate independently against a framework of defined business objectives
- Ability to interact well with a diverse group of technical and non-technical people
- Strong (written and verbal) communication and interpersonal skills
- Strong time management, organizational, planning and prioritization skills
Preferred Qualifications:
- Experience marketing to Life Sciences, Pharmaceutical, or Medical Device industries.
- Science background highly beneficial in order to accurately attribute sentiment for technical journals.
- Proficient in Boolean Search functions
- Hootsuite (or similar) Certified
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