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05/01 Narendra Kumar
Business Manager at Benison Consulting Private Limited

Views:2042 Applications:189 Rec. Actions:Recruiter Actions:0

Community Manager - Hospitality (1-5 yrs)

Bangalore/Delhi NCR/Hyderabad Job Code: 781899

Job Purpose

A community manager is the key player in delivering a happy experience to our members through their exceptional service and actions in every part of the centre. They are the ones who provide our members / customers reasons to come to company, and, more importantly, reasons to stay with it.

Role and Responsibilities : 

Operations : 

- Act as the first interface for all visitors and members

- Assist Members during and after their onboarding

- Assist all members with day-to-day activities in the centre like printing, scanning, or other administrative tasks.

- Direct the workflow at the centre by overseeing, prioritizing and delegating to centre staff to meet deadlines and service levels

- Make sure that centre logistics are in good condition; inventory is updated

- Help InstaOffice in generating value for members by ideating and striking strategic partnerships

- Be responsible for creating a positive, fun and comfortable environment in the centre at all times. Wear a warm smile along with a professional attitude, which strikes an impression that the centre manager is always accessible for all our members- needs.

- Key focus on Client Retention; taking pride in and responsibility for the clean state of our meeting rooms, pantry, private cabins and open workstations.

- Conduct professional and highly socially engaging events. Goes an extra mile to ensure quality experience for all our members

- Record feedback from members regularly, and ensure action wherever required by concerned people.

- Provide assistance and recommendation to all members; a thorough understanding of all our services - which is crucial for seamless communication between the centre manage and our members.

- Act as a backup for all centre positions

- Create a strong ethos of customer service throughout the team

Sales : 

- Work with the Sales team to coordinate visits at the Centre

- Meet with walk in leads and other visits that Sales teams schedules at the Centre

- Assist all leads / visitors with their questions about the services, products and value

- Assist the Sales team in closing the deals by leaving a fantastic experience on the leads / potential clients

- Help us in generating overall revenue by up selling and cross-selling our products and services to our existing members

Skills : 

- Highly presentable and pleasing personality with great communication skills

- Extrovert with interest in engaging with existing and new members

- Ability to strike personal relationships

- Strong administrative skills with great attention to detail

- Passion for Startups

Possible background : 

- Hospitality / Hotel Management / Business Centres / Coworking

- Retail Food Outlets

- Operational / Administrative role in office management or a high growth startups

- Employee Engagement

Interested candidate may reach out on +91 99531 38435 for quick call

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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