Community Manager - Agency

We have an urgent requirement for Community Manager to join our team. Below are the desired skills required for this role-:

- 4- 6 yrs. of social media/community management experience with an agency/digital-first brands.

- Ability to draw out consumer insights from TGs behavior on social media, and convert them into actionable platform-specific communication strategy.

- Understanding of the social media landscape, and its application for brands

- Very strong written and verbal communication skills

- Creative thinking

- Problem-solving mind-set

- A prolific user of at least two social media platforms

Qualifications:

- Minimum Qualification: Graduate. MBA or equivalent preferred.

- Field of study: Marketing, Mass communication

Roles and Responsibilities-:

Individual contribution 60%

- Understand the brand and the different stakeholders involved. Identify the platforms we should target for specific audiences and objectives.

- Evolve the strategy and approach for each platform, aimed towards building and nurturing strong communities.

- Be the teams go-to person for the latest trends and best practices, and use these to further brand conversations.

- Track competition, share insights and derive inspiration to manage the community better.

- Ideate and implement proactive ways to create positive word-of-mouth and improve the brands reputation online.

Project Management 40%

- Plan and execute all the initiatives in collaboration with internal creative teams and/or external agencies.

- Lead internal and external partners for content creation and promotion

- Be the point of contact for all external parties in the domain - agencies, vendors, media, etc.

- Establish and implement ORM standard practices - SLAs to monitor and manage comments, reviews, queries and complaints that appear on different interfaces - social media, app, email, third party review tools, etc.