Communication Coach - BPO

A Leading BPO in Cochin is looking for Communication Coach-

Responsible for the delivery and evaluation of soft skills on all aspects of client training; to prepare learners to perform job functions within predetermined KPIs/ performance standards

Responsible to utilize appropriate delivery techniques in a blended/scenario/transmission/self based learning environment.

Provide Coaching & Feedback and supervision during OJT/Nesting/TQ/Evolution

Support Nesting/OJT/TQ/Evolution by observing, measuring and monitoring learners as needed.

Responsible for self-skilling & certification during periods of un-activity (classroom)

Develop non-classroom communication and training materials - for eg handouts etc

Coordinate New Hire, Progression & Enhancement Training activity

Assess participant and class performance in FT/CST & Nesting

Participate in minor client interaction (include effective curriculum feedback and client visits)

Perform other related duties and assignments as required and as assigned by supervisor or manager

Responsibilities -

Effective coaching & feedback to floor consultants

Conducts Daily/Weekly batch meetings with the T-Sup to discuss consultant progress and charts out & executes action plans as appropriate;

Attends weekly coaching session with T-Sup.

Identifies needed revisions/additions to training curriculum/scenarios/materials in cooperation with T-Sup/ Instructional Designers/Client etc

Qualification & Skillsets Required -

Minimum 6 months experience in the current role

Excellent performance scores

Excellent communication skills