CommerceX - CRM Manager (5-11 yrs)
Duties:
- Day to day execution and management of Emailers, SMS, web push, App push, and on-site user notifications
- Seamless execution of Emailer and push notification campaigns for brands on CRM platform
- Understand and identify user buckets and understand user journeys basis each brand and eCommerce vertical
- Seamless and timely execution of campaigns
- Contribute ideas to improve the ROI metrics for brands like returning purchasers
- Increase customer satisfaction by digging deeper in their domain/business and coming up with innovative campaign ideas
- Day-to-day liaison with campaign & account managers on campaign developments
- Coordination with internal tech, design, marketing team to ensure campaign deliveries
- Pro-actively providing inputs and ensuring work completion across client projects
- Tracking, analyzing & summarization of campaign deliverable and process monitoring
- Identifying gaps in user journeys and how to improve user buying cohorts
- Competition study and analysis of their strategies
Desired candidate will have:
- 5 years of experience in eCommerce specific email and SMS campaigns management
- Technical understanding of Emailer, push notifications and how they work
- Understanding of eCommerce and user journeys/funnels
- Know-how and past working experience on at least 1 CRM platform
- Effective verbal & written communication skills
- Detail-oriented and in-depth understanding of his/her deliverable
- A logical and analytical approach and a problem-solving attitude
- Out of the box thinking and innovative strategies that can help improve client's accounts
- Hard self-worker with an attitude to prove himself, hunger to learn more & passion to grow
Technical skills:
- Understanding of platforms/tools/ technologies like or similar to Netcore, Silverpop, Web engage, intercom.io, etc
- Analytical platforms like Google Analytics, Appsflyer, Mixpanel
- Good Knowledge of Excel & PowerPoint
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