RESPONSIBILITIES - Responsible for timely collections of due from customers - Oversee daily collection process and proactively monitor outstanding account receivables - Lead and supervise Collections team - Creating and implementing a strategy to improve the collection of outstanding credit - Build and maintain excellent relationships with customers to ensure future payment compliance - Perform phone monitoring and random call audits. - Set payment collection goals and targets for the collections team - Review the interactions of the team with clients to ensure that collections are done according to company policies and regulations, and customer experience is not compromised - Negotiating with customers in cases when non-payment occurs - Manage daily/weekly/monthly collection operations within defined targets - Maintain and communicate detailed reports to track performance against plan - Collaborate with collection strategy team for solutions and implementation within timelines defined by management - Ensuring highly customer centric collections and working seamlessly with other key stakeholders (customer support, risk, product & tech) - to ensure portfolio quality & high standard of customer experience. - Provide early warning feedback on fraud / default indicators to risk team - Strict adherence to the Recovery process and policies, Internal policies as well as regulatory guidelines. Ensuring training to team members and proper adoption - Adopt proper records management principle as defined in terms of upkeep and filing of documentation - Assist and participate in Internal and External audit reviews and contribute to management responses - Building, coaching and mentoring the team; identifying team goals and evaluating team progress. - Engage with recovery agencies, monitor effectiveness closely and ensure high collection efficiency - Practice collection policies and trend analysis on driving factors impacting the balances - Remain informed of any legislative procedural training regarding debt collection REQUIREMENTS - Bachelor's/Master's Degree in Finance, Accounting, Economics or related field - 7 - 10 years of relevant Credit and/or Collections experience, preferably managing retail collection operations in credit cards, BNPL etc. - Ability to lead, build and motivate collections team - Willingness to work in the US time zone - Knowledge of and ability to apply accounting principles and procedures - Strong ability to negotiate and resolve issues/problems - Excellent communication, leadership, and managerial skills - Experience in developing and enacting debt recovery plans and strategies to prevent losses - Knowledge of MS Office and databases - Demonstrated experience of being empathetic with customers - Problem-solving and critical-thinking skills

Bangalore

Collections Lead - Credit/Personal Loans 

Collections Lead - Credit/Personal Loans  ,Job Description for Collections Lead - Credit/Personal Loans  in Benchire in  Bangalore for (7-14) years of experience. Apply Now!

Job Description for Collections Lead - Credit/Personal Loans  in Benchire in  Bangalore for (7-14) years of experience. Apply Now!