Collections Head - Secured Lending

Collections Head - Secured

Key Responsibilities:

- Heading collections of secured business

- Responsible for decision making for the organization, business planning, procedures, policies, manpower planning & budgeting

- Responsible for managing & increasing the Book Size along with PAN India Channel management

- Ensure process efficiency and collect analytics to ensure digitalization of Collections Business

- Work in tandem with Legal and Risk teams along with Business Group Heads

- Instrumental in setting up the entire Debt Collections organization for the company spread across PAN India

- Responsible for putting up a fully new structure for the frontend collections to build & improve efficiencies for the soft & hard bucket collection management

- Implementation of the collections process, procedures, MIS & reporting tools, review mechanism till the last mile collector for a uniform & standardized process adherence across the country

- Curtailment of frontend flows to save on portfolio provisioning & NPA

- Responsible for formulation of Debt Collections strategy for improved performance indicators, product profitability & optimization of cost of collections for the group

- Oversight of the external call center operations