Position Title : Collection Specialist - Credit Cards Analytics

Department : RMG - Collections

Rank : Section : Collections

Reports To: Collection Head - RMG Collections.

Job purpose :

The position ensures :

- SPOC for for Credit cards from collections.

- Working with the all the stakeholders ( BU, Tech, Ops & Compliance) on launch of Credit card product .

- End to end monitoring for credit cards implementation from collections point of view.

- Working on automatons, developing User Stories, managing

- AT & delivery workflows for credit card collections.

- Prepare management dashboards & MIS for in-country and region to ensure appropriate in-depth tracking of portfolio for the agency at product and bucket level.

- Leveraging the DM9 collection system to drive strategies to be rolled out to DCA's for better portfolio performance.

- Budget and Forecast of NSP & NPL

Key accountabilities :

- Successfully conceptualize, develop and deploy advanced analytics solutions in a high performing environment.

- Objective of the Credit card analytics is to create bottom-line impact by leveraging cutting edge analytics solutions for Bank

- Develop and implement advanced analytics approaches including statistical modelling and machine learning techniques such as Decision Tree

- Analyse big data (structured and unstructured) and understand trends to provide actionable insights that impact business bottom line across the range of analytics initiatives - Customer Segmentation, customer Lifecycle management, Propensity Models to default, Customer Lifetime Value

- Display strong storytelling and articulation skills to convert analytical output into clear, concise and persuasive insights for Collection action on overdue card accounts

- Create advanced reports and dashboards to facilitate faster decision making

- Should have expert knowledge in at least one of the statistical soft wares - SAS, SQL, R, Python, Excel VBA

Job Duties & responsibilities :

- Analysing the data and Implementing different collection strategies with DCA

- Automation and Enhancement of Credit card MIS reports

- Pro-actively developing new dashboard which can help department head drive their function

- Development of new reports as per the requirements and increase the usability of new and existing reports

- Preparing Collection Deck having various portfolio & collection cuts

- Publishing weekly, monthly MIS and PPTs to stakeholders and regional team

- Projection, budgeting for collection costs

- Forecast of NPA & Provisioning

- Regular improvement in processes / strategies

Required Experience :

- At least 10 years of total experience in the relevant field

Education / Preferred Qualifications :

- Graduation/PG degree with technical skills

Core Competencies :

- Banking domain knowledge

- Good knowledge on credit cards collections strategies

- Good analysis & evaluation skills

- Good communication & presentation skills

- Good problem solving, planning & organizing skills

- Good team player or able to work individual

Technical Competencies :

- Hands on Knowledge of Microsoft products like Excel, Access, Powerpoint, Word

- Technical skill in R, SQL, Python

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