Collection Partner - SME Secured/Unsecured lending - Banking

Job Description

Responsibility :

- Market Assessment and Business Development.

- Conducts market research to understand consumers, competition and current market conditions to help identify new business opportunities.

- Works towards maintaining and enhancing relationships with key customer accounts and ensure maximum collections.

- Visits customers basis allocation received and collect overdue payments by building relationship either through field visit or by calls.

- Provides the necessary intensity for high ticket accounts and ensure delinquency is cured.

- Handles customer escalations and provide resolution.

- Know the products like SME Secured / Unsecured lending i.e. Cash Credit, Overdraft Facilities, DLOD (Dropline Overdraft) facility, Term Loan and Trade Products like LC, BG.

- Works closely with agencies and other executives for timely resolution of accounts.

- Documentation and Compliance

- Completes all documentation and CRM updating to ensure adherence to established guidelines and maintenance of highest quality standards of documentation, client communication, and process compliance.

- Works in close coordination with relevant BUs to ensure smooth and quick turnaround of transactions as and when required.