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19/10 Natasha Singh
HR Executive at V-Konnect Associates

Views:1745 Applications:35 Rec. Actions:Recruiter Actions:4

Collection Manager - Credit Cards - BFSI (4-7 yrs)

Mumbai Job Code: 755833

Collection Manager - Credit Cards - BFSI - Mumbai


Job Responsibilities :


- Monitor various delinquency parameters and maintain delinquency at the desired levels for the location / portfolio assigned.

- Implement and execute collections strategy.

- Ensure achievement of process efficiencies in collections.

- Minimize credit losses and optimize cost of collections.

- Adhere to Code of Conduct, Procedures, Policies and guidelines of the Organization.

- Compliance to legal and regulatory norms of the region, organization, regulatory bodies, etc.

- Management of outsourced service provider and agencies and responsible for agency / service provider achieving collections targets.

- Manage escalations and disputes of customers.

- Provide inputs for strategy and highlight anomalies to respective departments within the organization.

- Participate in reviews with senior/top management.

- Portfolio analysis and feedback to top management /senior management /reporting line.

- Co-ordinate with various departments within the organization for issue/dispute resolution.

- People management skills and work towards low shrinkage, low attrition, shift adherence, etc at service provider / agency end.

Women-friendly workplace:

Maternity and Paternity Benefits

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