HR Executive at V-Konnect Associates Pvt Ltd.
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Collection Manager - Credit Cards - BFSI (4-7 yrs)
Collection Manager - Credit Cards - BFSI - Mumbai
Job Responsibilities :
- Monitor various delinquency parameters and maintain delinquency at the desired levels for the location / portfolio assigned.
- Implement and execute collections strategy.
- Ensure achievement of process efficiencies in collections.
- Minimize credit losses and optimize cost of collections.
- Adhere to Code of Conduct, Procedures, Policies and guidelines of the Organization.
- Compliance to legal and regulatory norms of the region, organization, regulatory bodies, etc.
- Management of outsourced service provider and agencies and responsible for agency / service provider achieving collections targets.
- Manage escalations and disputes of customers.
- Provide inputs for strategy and highlight anomalies to respective departments within the organization.
- Participate in reviews with senior/top management.
- Portfolio analysis and feedback to top management /senior management /reporting line.
- Co-ordinate with various departments within the organization for issue/dispute resolution.
- People management skills and work towards low shrinkage, low attrition, shift adherence, etc at service provider / agency end.
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