Exp : 5 - 12 Years What's in it for you: Cogoport is looking for a seasoned professional to work with our marketing team and being the custodian of customer delight, adoption &amp; partner revenue. You will recruit, onboard and enable the partners to extend our market reach and deliver services to Cogoport customers to ensure they are getting the best experience possible for their bookings and transactions. Cogoport having its current presence in multiple countries you will get a chance to design scalable &amp; robust processes which can be scaled globally to have improved business communication, partner efficiency and productivity. Broadly it includes: 1. Understand, develop and execute top-level strategies that will increase sales, improving. customer retention, customer loyalty and happiness. 2. Focussing on customer delight by setting up processes around engagement and consistency around various communication channels throughout the customer journey. 3. Scaling the process and partner relationships globally It is expected that s/he be strong in the following areas: 1. Custodian of improving retention &amp; revenue as key metrics 2. Understands the importance of well-developed customer journeys, plays, sales process, proper practices, protocols, scripts, and continuously works to find ways of improving these 3. The Head of customer success must plan, build, and execute training programs to help team members grow and develop their skills 4. Understands the importance of - tools- and content that helps customers to get their jobs done. Examples are onboarding pages, support pages, whitepapers, presentations, etc. 5. Collaborating with the internal &amp; external stakeholders to resolve the issues and delays immediately. 6. Derive conclusions from client feedbacks and contributing towards creating new product feature pipeline to reduce the gaps between customer needs and the product offerings 7. Coaching the team to make a sales/support/success team successful 8. Develop processes that can be scaled as the company expands globally. Must-haves: 1. At least, 3+ years of proven record in driving revenue through customer retention in a B2B model 2. Great with presentation and storytelling skills 3. Prior experience with any CRM, Google Suite &amp; customer support systems 4. Understanding the importance of metrics like retention, churn &amp; LTV 5. Highly motivated and quick adaptability to a fast-paced work environment Skill verification 1. The individual can show earlier work and systems of excellent implementation of playbooks, journeys, plays, support pages, support processes, and similar. 2. The individual should be able to present at least three references of colleagues at earlier work.

Mumbai

Cogoport - Head - Customer Success 

Cogoport - Head - Customer Success  ,Job Description for Cogoport - Head - Customer Success  in Cogoport in  Mumbai for (5-12) years of experience. Apply Now!

Job Description for Cogoport - Head - Customer Success  in Cogoport in  Mumbai for (5-12) years of experience. Apply Now!