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HR at Cognizant Technology Solutions India Pvt Ltd
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Cognizant - Team Leader - OTC Collections (5-7 yrs)
"For many years I have been an openly gay man in the Technology sector and being out and authentic is a huge source of strength and it's a source of credibility in your professional life. In my current position, I have the opportunity to be visible to many and hopefully set the example to many, and I view that as a great opportunity to share it to some degree. A share of vulnerability, a sharing of difference. I'm a big believer that diversity...
Jan Siegmund, Chief Financial Officer
See Diversity Initiatives >>
Experience: 5-7 Years in BPO (Collections Experience)
Academics: B.Com/M.Com/MBA/ICWA/CA/B.Sc
Candidate should have exposure to F&A Process (Preferably in Accounts Receivable)
Responsibilities:
- Manage a Team of 15 - 20 as a Collections Team lead
- Monitor accounts to identify outstanding debts
- Investigate historical data for each debt or bill
- Find and contact clients to ask about their overdue payments
- Take actions to encourage timely debt payments
- Process payments and refunds
- Resolve billing and customer credit issues
- Update account status records and collection efforts
- Report on collection activity and accounts receivable status
- Prepare governance deck for client discussion
- Manage customer escalation with providing solutions
- Independetly manage governance calls with client
Skills:
- Proven experience as a Collection Team lead or similar role
- Knowledge of billing procedures and collection techniques (e.g. skip tracing)
- Familiarity with laws related to debt collection (e.g. FDCPA) - Good to have
- Working knowledge of MS Office and databases
- Comfortable working with targets
- Patience and ability to manage stress
- Excellent communication skills (written and oral)
- Skilled in negotiation
- Problem-solving skills
- Take decisions on dispute resolution
- Experience in preparing SOPs and exposure to tools such as Visio
- Ready to work in night shifts
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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