Senior Associate HR at Cognizant
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Cognizant - Service Delivery Manager - Quality Process (8-10 yrs)
Greetings from Cognizant !!
We are looking for candidates with Quality process experience
Role title - Service Delivery Manager
Location - Noida
- Quality Managers shall ensure that the project team delivers to the expectations of the customer / client and internal stakeholders (operations, account team). Quality Managers shall also provide goals and objectives to the quality team, manages escalations / issues, and provide support to the operations team whenever required.
Key Result Areas :
- Ensure that the team adheres to quality and delivery standards - no escalations from client on the quality of the deliverable
- Provide support to the operations whenever required
- Lead transition of new processes from quality stand point
- Manage escalations / issues reported
- Ensure no compliance issues w.r.t accuracy audits and reporting in internal and external compliance audits
- Leading a Transaction Quality Team which quality related certifications ( Six sigma GB/BB, Lean, COPC)
- Ensure that the team adheres to quality and delivery standards - no escalations from client on the quality of the deliverable &Provide support to the operations whenever required