Brian Humphries, Chief Executive Officer

Cognizant - Service Delivery Manager ( Female candidates )- Operations Team Operations Role - SDM at cognizant for Bangalore Location Work location : Bangalore Shift : US-shifts General : This is a significant leadership position within Operations. The role requires experienced Manager who possesses strong technical skills, great energy and enthusiasm, has the ability to influence people at all levels of the organization, and has demonstrated the ability to execute large, cross-functional projects in a challenging environment and has led large teams. Essential Functions : - Understand Customer requirements and build team's performance and Process around these - Set actionable goals for the Team devise local, meaningful and self-funding incentives which drive improved performance - Make all necessary day to day decisions which affect the Team and the work processed by the Team - Provide the highest level of internal and external customer service - Management of strategic projects within Operations - Work closely with other strategic initiatives within business to ensure success of implementation in Operations - Ensure Compliance and controllership - Drive periodic process review meetings and drive actionable - Drive continuous process improvements - Build domain expertise through End to End Framework - Be the 2nd point of escalation for the business in case of any issues - Responsible to ensure workforce management - staffing &amp; scheduling and schedule adherence - Identify individual process Quality goals with the overall business goals. - Operationalize the quality function into the everyday business of the company - Drive quality message and best practice across processes - Translate the voice of the customer into business requirements - Work with PEx team for implementation of process control systems and statistical process control charts. - Identify opportunities for Lean/Six Sigma projects. - Incorporate improvements into process control systems - Coach project team members in the use of Quality tools and techniques to achieve results - Facilitate team participation and cooperation across diverse teams - Drive business metric improvements and meet productivity targets of projects - Periodically own, review, finalize and execute process risk assessment and mitigation plans - Lead Quality/Process Improvement Project Review Meetings Competencies / Qualifications / Requirements: - Expertise in work force management - staffing and scheduling and schedule adherence - Quality Trained (Lean/Six Sigma GB/TQM) trained and must have run at least 2 successful Quality Projects - Managerial skills capable of succeeding in a complex environment - Highly developed people skills - High level of Microsoft Office proficiency - Strong presentation skills - Experienced at dealing at General Manager level - Excellent communication skills - Highly organized

Bangalore

Cognizant - Service Delivery Manager - Operations Team 

Cognizant - Service Delivery Manager - Operations Team  ,Job Description for Cognizant - Service Delivery Manager - Operations Team  in Cognizant in  Bangalore for (12-13) years of experience. Apply Now!

Job Description for Cognizant - Service Delivery Manager - Operations Team  in Cognizant in  Bangalore for (12-13) years of experience. Apply Now!