Cognizant - General Manager - Clinical Operation - US Healthcare Domain

General Manager - Ops

4 PM to 1 AM IST(US shifts)

I. Position Summary -

Operations lead to manage a team of nurses and Pharmacists performing clinical services.

II. Key Result Areas -

- Manage a team of atleast 150 nurses and pharmacists

- Willing to work in night shifts and move to US healthcare domain

- Responsible for client management, people management, training, finance and budget management

- Should work closely with the team to understand their clinical knowledge gaps and provide necessary guidance and training whenever required

- Should work closely with the client and should be able to talk the clinical language during the discussions with them

- Should work on process improvements in the field of clinical processes

III. Typical Responsibilities -

Relevant Experience : Mention areas\specialization\years of experience

- Atleast 15 years of relevant BPS experience

- Have strong clinical knowledge

- Experience in working in BPS industry - preferably US healthcare industry

- Good knowledge of US healthcare industry

Business / Customer - US health insurance company

Project/Process - Clinical services process

People / Team - Manage a team of atleast 150 nurses and pharmacists

IV. Degree of Independence/Supervision required

- Should be able to perform the activities relatively with minimal supervision

V. Team Management Responsibilities (wherever applicable)-

Direct Reports: Service Delivery Managers

Team Size : 150

VI. Qualification:

Education: Minimum clinical graduate - Nurse, Doctor or Pharmacist