Cognizant - DGM - Service Line Lead - Content Management Services - Education Products

Role : Content Management Services - Service Line Lead

Role Description :

The Content Management Service Line Leader will have overall responsibility of all work done by the Content Management Services team and by any sub-contracted third party

Level : DGM

Years of Experience : 12+

Requirements :

- Experience in building and managing large content management teams

- Content management for education products.

- Customer focused, data driven and focused on metrics and KPIs

- Track record of delivering material continuous improvements to content related business processes

- Able to oversee multiple in flight projects

- Hands on and proactive leadership qualities

- Excellent communication skills

Responsibilities :

- Ensure supply of skilled and trained resources to meet demand for services in their service line.

- Define Learning and development strategies and plans to ensure the workforce has the necessary skills and career development paths.

- Develop and implement process and domain knowledge management and talent retention strategies and plans.

- Maintain proactive oversight of delivery from within their service line, ensuring service levels are met or exceeded and all agreed metrics and KPIs demonstrate an improving trend.

- Identify risks before they manifest as issue, escalating to client stakeholders as necessary to provide transparency and to implement mitigation plans.

- Proactively work with account managers to resolve any delivery issues and / or dependencies arising on specific products or programs.

- Drive collaboration between service lines and identify upstream and downstream opportunities for improvement and develop continuous improvement plans that drive efficiency.

- Monitor the wider industry for innovations and best practices that can be adopted within the service line and more broadly. Work with Account Managers to communicate these to client stakeholders.

- Contribute to the development of strategic workflows to drive continuous improvement and enable delivery of digital products

- Input to planning and requirements development for tools development and enhancement.