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01/08 Sudha R
HR at Cognizant Technology Solutions India Pvt Ltd

Views:1235 Applications:90 Rec. Actions:Recruiter Actions:1

Cognizant - DGM - Process Training - Medical Scribe (12-15 yrs)

Hyderabad/Mumbai Job Code: 1295454

Designation : DGM - Domain Training - Quality

Location : Hyderabad/Mumbai

Experience : 12-15 years of relevant experience in medical scribing, at least 3 years of experience directly training individuals & at least 7 years of experience transactional quality management & coaching.

Summary : The DGM Domain Training-Quality lead manages all domain and process training & quality needs of the account. Individuals in this role are also responsible for designing and executing Domain based learning, certifications, and career paths

Educational Qualification : MBBS, BAMS, BHMS, Nursing, Pharmacy graduate or any allied medical/paramedical or life sciences degree

Required Skills :

- 12-15 years of experience in the medical scribing or allied medical fields

- At least 3 years of experience directly training individuals.

- At least 7 years of experience transactional quality management & coaching.

- People management and/or project management experience is a must

- Demonstrated ability to work effectively in a challenging space within a multifaceted team where cross-pollination and interaction is key

- Good communication skills

- Open to work in night shifts (Eastern Time Zone)

- Willing to work from office

Preferred Skills :

- Experience or training in the medical specialty of Oncology, Orthopaedics, Neurology, ENT, Cardiology, Ophthalmology, GI, Dermatology, Rheumatology, Family Medicine, Pain Medicine, Nephrology, or Urology, necessary for proper coaching.

- Experience with Electronic Health Record systems (Like EPIC/ CERNER)

- Experience with Electronic Health Record systems (Like EPIC/ CERNER)

Key Result Areas :

- Ensure consistency and hygiene of Training and documentation process

- Contribute to thought leadership in domain area

- Increase domain and process knowledge related initiatives on the floor to create an impact for the Client and the Business

- Drive organizational career architect frameworks, facilitate building of competency-based learnings and assessments internally or from external vendor expertise.

- Build internal or pursue external domain certifications for staff based on need

- Support solution building for new deals, RFPs, RFIs etc.

- Support training compliance and readiness for client audits and inspections.

- Work with Operations team to understand and build innovative platform based learning tools/solutions

- Lead client conversations on accuracy and SLA compliance, ensure effective coaching and feedback, audit sampling, and other TQ methodologies are adequately designed and implemented.

- Ensure compliance of all quality control documentation, document change activities and record retention requirements.

- Mentor the team in remediation of high impact errors, root cause analysis.

- Identify opportunities to rationalize QA effort, and automation of QA activities.

- Champion ongoing Process improvement and Organizational initiatives concerning training

- Plan and Manage timelines for assigned projects for self and team.

- Responsible for performance management of team through goal setting and periodic reviews

- Participate in self-improvement training workshops.

- Ensure teams compliance to organizational policies and procedures

- Manage employee retention

- Contribute to Recruitment activities

NOTE: Associates need to work from office and in the US shift.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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