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12/05 Coding Ninjas
Manager at Coding Ninjas

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Coding Ninjas - Program Manager - Student Experience (4-9 yrs)

Gurgaon/Gurugram Job Code: 1094182

Program Manager (Student Experience)

About Coding Ninjas:

Coding Ninjas is one of the largest online coding EdTech companies in India, founded in 2016. Founded by Ankush Singla, Kannu Mittal, Dhawal Parate, with IIT and Stanford background, and experience of working in Amazon, Facebook, Cars24, and other top startups in India. As pioneers in EdTech, Coding Ninjas is on its path to becoming the de facto coding education company in India for college students. With the focus on teaching programming courses to college students.

Coding Ninjas has a market leadership position in India today and teaches 20,000+ students annually. The company recently announced a USD 5.2 Million Series A investment from Info Edge (naukri.com) which will be deployed in scaling the business across both in India and the international market.

Why are we here :

The consumer experience team of Coding Ninjas is looking to hire a full time "Program Manager-Customer/Student Experience" who will be responsible for running Student Learning Experience improvement programs for the customer experience team.

Job Description:

Program management: Run projects and programs from conceptualization to delivery; measuring, root cause, and resolution of top Student learning challenges.

Customer satisfaction: Oversee performance and experience of students, ensuring customer satisfaction is maintained and improved.

Will be responsible for running programs related to guiding/motivating students throughout their academic journey & ensure learning outcome is achieved within stipulated timelines.

People management: Oversee a team of 10-15 education counsellors to deliver top notch customer experience.

Required to supervise, hire, and train employees, manage quality assurance programs, strategize process improvements, and more. Ultimately responsible for maintaining and increasing the efficiency of daily operations.

Stakeholder Management: manage conflicting opinions and priorities, drive effective teamwork, communication and collaboration across multiple business teams.

Customer obsession and ownership: Will be responsible for the performance of each and every student. Operations Manager will be required to analyse the gaps and plan steps to motivate students to reach the acceptable performance benchmark.

Will be responsible for student performance tracking and taking corrective action if required. Would be required to coordinate with student counsellors/ engage directly with students to help resolve issues.

To ensure webinars conducted for batches have an average attendance of 85%.

Drafting daily, weekly and monthly reports, handling data collection and coordination with other teams.

Qualifications and Skills

- Clear communicator: You are a clear and concise communicator with the ability to synthesise a lot of information quickly, highlight the key takeaways, and disseminate actionable insights

- Exceptional time management, facilitation, and organisational skills

- Self-starter attitude is a must!

- Candidates with good interpersonal skills, student engagement and team management skills

- Decision-maker, problem solver & a motivator

- Ability to work with cross-functional teams and develop strategies and foster a cohesive and creative work environment

- Exceptional problem-solving skills, strong Excel/data management skills, proficient in Office Suite.

- Experience in Ed Tech is compulsory. Academic background is desirable.

Further details :

- This role will have 6 days working

-There will be 1 written assignment/case-study round and 2 interview rounds as part of the selection process.

CTC offered : 8-14 LPA (subject to negotiation as per experience and other parameters )

Women-friendly workplace:

Maternity and Paternity Benefits

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