Indrajeet Sengupta 
Executive Director & Chief Human Resources Officer

Captain Pranav Prasoon Thakur 
National Head HR

K V Kumari 
Team Lead, Payroll

Ram Mohan Reddy 
Human Resources

Saru Ojha Kashyap 
Talent Acquisition Manager

5 Reasons To Work At HCCB

Christina Ruggiero, CEO

International Day Of Sign Languages

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Team Leader - Service Management description: Job Description: Objective: The role would be responsible for Service Management of Business Process and drive Continual service improvement and Automation projects. Title: Team leader - Service Management Function: Business Excellence Work Location: Bengaluru Job Responsibilities: - Manage the Service Desk Team - Identify improvement areas and implement adequate measures to maximize customer satisfaction level - Monitor & Publish SLA's, KPI's for the process. Develop & deploy visual management practices, MIS and process specific digital dashboards using BI Tools (Power BI) - Drive breach analysis - conduct RCA and define FMEA and CAPA - Work on Continuous process improvement & Simplification Projects (Lean/Six Sigma). - Suggest and Propose Automations (Salesforce, RPA, Chatbots) for simplifying and enhancing the processes and drive them. - Manage New demands with regards to CRM(Salesforce) Enhancements (Including Process modifications, Change Requests etc.) Supervises: Direct Reports: N/A Geographical Scope: Pan India Reports To: Manager - Service Management Key Customers: Internal Customers: BSS/Corporate/IT and Factory users/BIG bottlers External Customers: N/A Job Requirements: Qualifications: Graduate with experience in working in Service Management & Business Excellence team. Skills & Experience: - Service Management - 3rd Party service Management - Experience of Service Cloud and CRM - Salesforce - Good analytical & Statistical skills - Advanced Excel + Power BI - Exposure to Automation tools (RPA, Macros etc) - Demonstrated abilities to build quantitative reporting and dashboards for problem solving - 3+ years' experience in Service Management domain for cross functional teams. - Exposure to Project Management (Traditional and/or Agile) - Six Sigma Green Belt (Preferred) Travel: NO

Bangalore

Coca Cola - Team Leader - Service Management 

Coca Cola - Team Leader - Service Management  ,Job Description for Coca Cola - Team Leader - Service Management  in HCCB in  Bangalore for (3-8) years of experience. Apply Now!

Job Description for Coca Cola - Team Leader - Service Management  in HCCB in  Bangalore for (3-8) years of experience. Apply Now!

Coca Cola - Team Leader - Service Management  | iimjobs.com